Privacy Policy

At Toll Bypass, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and API services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Use our contact form on the website
• Register for API access
• Subscribe to our newsletters or updates
• Contact us directly via email or other communication channels

This information may include:

• Name
• Email address
• Phone number (if provided)
• Company information (if applicable)
• Communication preferences

1.2 Usage Information

When you use our app, website, or API, we automatically collect certain information:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent in app, crash reports)
• Location data (only when using location-based features like toll rate lookups)
• API usage metrics (request frequency, endpoints accessed, response times)
• Log data (IP address, browser type, access times, pages viewed)

1.3 Analytics and Advertising Data

We use third-party services to analyze website usage and display advertisements:

• Google Analytics (Firebase): Collects data about how you interact with our website, including pages visited, time spent, and user actions
• Google AdSense: Uses cookies and similar technologies to display personalized advertisements based on your interests
• Website interaction data (clicks, scrolls, form submissions)
• Referrer information and traffic sources

1.4 Toll and Traffic Data

Our app provides real-time toll rates and travel times. We collect and process:

• Route preferences and frequently accessed toll roads
• Search queries for toll rates and travel times
• Geographic coordinates for route calculations (anonymized)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide real-time toll rates and travel time information
• Process API requests and deliver accurate data
• Improve route calculations and recommendations
• Maintain and optimize app performance

2.2 Communication

• Respond to your inquiries and support requests
• Send important service updates and notifications
• Provide customer support and technical assistance

2.3 Analytics and Improvement

• Analyze usage patterns to improve our services
• Monitor app performance and fix bugs
• Develop new features based on user needs
• Generate anonymized usage statistics

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and maintaining our website and app
• Providing toll and traffic data (TomTom API)
• Analytics and performance monitoring (Google Firebase)
• Advertising services (Google AdSense)
• Customer support services
• Data storage and backup (Google Cloud/Firebase)

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure API authentication and rate limiting
• Regular security audits and updates
• Access controls and employee training
• Automated backup and disaster recovery procedures

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

• Contact form data: 2 years from submission (stored in Firebase Firestore)
• API usage logs: 1 year for performance monitoring
• Website analytics data: Up to 26 months (Google Analytics default)
• App usage analytics: Anonymized and retained indefinitely
• Crash reports: 6 months for debugging purposes
• Ad interaction data: Subject to Google AdSense retention policies

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about what data we have about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Services

Our app and website may contain links to third-party services or use third-party APIs:

• TomTom API: For traffic and routing data (subject to TomTom's privacy policy)
• Google Firebase: For analytics, data storage, and website functionality (subject to Google's privacy policy)
• Google AdSense: For displaying advertisements on our website (subject to Google's privacy policy)
• Google Mobile Ads: For advertising in our mobile app (subject to Google's privacy policy)

These third parties have their own privacy policies, and we encourage you to review them:

• Google Privacy Policy
• TomTom Privacy Policy

8.1 Google Services

We use Google services that may collect and process your data:

• Google Analytics (Firebase): Tracks website usage and user interactions
• Google AdSense: Uses cookies to display personalized advertisements
• Firebase Firestore: Stores contact form submissions and user data

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and include appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

11. Contact Us

This Privacy Policy was last updated on August 4, 2025